About Auto Insurance

If you have had a collision with another vehicle and the other driver is responsible, this is an ICBC basic coverage. Please report this claim directly to ICBC as it will not trigger your extended coverage. If fault is unclear, please report this claim directly to ICBC.

You can submit a new claim online or by phoning 877.896.0113

Submit Online Claim Call in a Claim

Serving Clients of Stratford Underwriting Agency Inc.

We regret to inform you that Stratford Underwriting Agency Inc. is no longer operating as a business. We understand that this news may bring uncertainty, we want to assure you that you will be supported.

For all policy inquiries, to cancel or change your existing policy, please continue to go through your broker.

If you have had a collision with another vehicle and you are responsible, confirm your policy effective date and inform the following:

  • If your policy is effective on or before May 31, 2024, please contact Everest Insurance at stratfordeverest@sedgwick.com
  • If your policy is effective on or after June 1, 2024, please contact us.

We appreciate your patience and understanding as we navigate this situation together.

Preparing to Make Your Claim

If you’re not sure what information you will need, here are a few frequently asked questions to help you report your auto claim. If you have any other questions or concerns, please do not hesitate to contact our claims team directly.

Where do I find the underwriter/insurer of my auto insurance policy?

This information can be found in a few places in your insurance documents:

  1. Under the “About Your Policy” page of the insurance wording
  2. In the bottom right corner of your insurance summary (declarations page)

If you have an auto insurance policy with Stratford Underwriting Agency Inc. that is underwritten by Four Points Insurance Ltd., we want to reassure you that we are here to fully support you during this time.

All claims are subject to the conditions of your insurance policy.

When can I make a claim?

You can make a claim at any time of day.

  1. Monday through Friday from 8:30am to 4:30pm Pacific Time, please complete our online claims form.
  2. Emergency after-hours service is available from 4:30pm to 8:30am Pacific Time and on weekends and holidays.
What information should I have ready before I make a claim?

Please have your name and Stratford policy number ready before you get in touch, as well as details about the incident, and any damage that may have occurred by your vehicle.

What information should be recorded at the scene of a collision?

Capture the name, contact information, driver’s license number, and license plate of any other motorist involved in the collision (if applicable).

If there are any witnesses, collect their names and contact information too.

It is a good idea to take photos or record a video of the scene, as that information can be helpful when assessing the claim.

When should I contact ICBC?

Report your claim to ICBC before reporting to Four Points Insurance.

Online: icbc.com/claims

By Phone:
Lower Mainland: 604.520.8222
Toll Free: 1.800.910.4222

Please provide your ICBC claim number to your Four Points Insurance Claims Examiner.

What should I do in the event of an Emergency Roadside Service claim?

This coverage is on a reimbursement basis. Contact the local tow company in your area and keep the receipt. File a claim with Four Points and submit the receipt for reimbursement based on the applicable policy limits and coverages.

Submit a New Auto Claim

We are available to assist you!

Complete our online form or call our auto claim service number to make a new claim.

Submit Online Form Call in a Claim

Questions About My Existing Claim

To ensure we can provide the quickest service, please include the following in your email:

  • Copy of your auto insurance policy
  • Basic Contact Information
  • Name of Your Insurance Broker
Email About Existing Claim