New Auto Claim
We are available to assist you!
Complete our online form or call our auto claim service number at 604.881.1250 to make a new claim.
We regret to inform you that Stratford Underwriting Agency Inc. is no longer operating as a business. We understand that this news may bring uncertainty, we want to assure you that you will be supported.
For all policy inquiries, to cancel or change your existing policy, please continue to go through your broker.
If you have had a collision with another vehicle and you are responsible, confirm your policy effective date and the date of the collision or loss. Find the name of your underwriter on the bottom-right corner of your insurance declarations page, then inform the following:
We appreciate your patience and understanding as we navigate this situation together.
Have you had a collision with another vehicle?
To make sure you are contacting the correct insurance company, first determine who or what is responsible for the damage before making an insurance claim. There are three general paths to choose from: not responsible, responsible, and undetermined.
If you aren’t responsible for the collision and damage to your vehicle or another person’s vehicle, this claim must be reported directly to ICBC.
Four Points Insurance policyholders do not need to report a claim to us when they are not responsible.
If fault lies with you for the collision and damage(s) to the vehicle(s), you must report the claim to both ICBC and Four Points Insurance.
Please report first to ICBC to obtain a claim number then report to us, including that claim number in the form.
If the responsibility for a collision is unclear, or if it is shared, between you and another person, you must report the claim to both ICBC and Four Points Insurance.
Please report first to ICBC to obtain a claim number then report to us, including that claim number in the form.
Comprehensive coverages are covered based on your policy wordings. You do not need to report these claims to ICBC, you can report directly to Four Points. Examples of comprehensive coverage include:
If you’re not sure what information you will need, here are a few frequently asked questions to help you report your auto claim. If you have any other questions or concerns, please do not hesitate to contact our claims team directly.
This information can be found in a few places in your insurance documents:
If you have an auto insurance policy with Stratford Underwriting Agency Inc. that is underwritten by Four Points Insurance Ltd., we want to reassure you that we are here to fully support you during this time.
All claims are subject to the conditions of your insurance policy.
You can make a claim at any time of day.
Please have your name and Stratford policy number ready before you get in touch, as well as details about the incident, and any damage that may have occurred by your vehicle.
Capture the name, contact information, driver’s license number, and license plate of any other motorist involved in the collision (if applicable).
If there are any witnesses, collect their names and contact information too.
It is a good idea to take photos or record a video of the scene, as that information can be helpful when assessing the claim.
Report your claim to ICBC before reporting to Four Points Insurance.
Online: icbc.com/claims
By Phone:
Lower Mainland: 604.520.8222
Toll Free: 1.800.910.4222
Please provide your ICBC claim number to your Four Points Insurance Claims Examiner.
This coverage is on a reimbursement basis. Contact the local tow company in your area and keep the receipt. File a claim with Four Points and submit the receipt for reimbursement based on the applicable policy limits and coverages.
We are available to assist you!
Complete our online form or call our auto claim service number at 604.881.1250 to make a new claim.
Call our service provider TAG Network directly at 1.877.262.4158 to schedule repair to your windshield.
To ensure we can provide the quickest service, please include the following in your email: